Inspection & Exchange Policy

Inspection & Exchange Policy

First: Inspection Upon Delivery

✔️ We offer inspection upon delivery. Inspection means verifying that the received item matches the order placed in terms of:

• Product condition and absence of manufacturing defects
• Correct size as ordered
• Color matching the images displayed on the website (no major difference)

🔹 You are entitled to return the item with a full refund in the following cases:

• The product has a defect
• A size different from the one ordered was delivered
• A complete mismatch between the product color and the website images

Second: Exchange Policy

If the item matches the order and has no defects but you are not satisfied, you may request an exchange under the following conditions:

• The customer bears all shipping and delivery costs
• The shipping cost of the replacement item must be paid
• The item must be in its original condition, unused, and free from any odors (perfume, sweat, etc.)

📦 Exchanges are subject to product availability in the store.

Important Note for Our Valued Customers 🤍

At Modest Hanim, we are committed to:

• Carefully inspecting all orders before shipment
• Displaying real product images and accurate details
• Providing clear policies that protect our customers’ rights and ensure a safe, comfortable shopping experience

Our goal is for you to shop with confidence and complete peace of mind 🌸