Shipping & Delivery Policy

Last updated: November 2025 This Shipping & Delivery Policy is part of the Terms & Conditions of modesthanim.com, owned and operated by WİSDAR NETWORK TEKNOLOJİ VE BİLİŞİM HİZMETLERİ DANIŞMANLIK ANONİM ŞİRKETİ (“the Company”, “we”, “our”, or “us”). This policy explains how we handle order processing, shipping, delivery times, and related responsibilities.

1. Shipping Coverage

• We ship to most countries worldwide. 
• Availability of delivery services depends on the destination entered during checkout. 
• If shipping to your region is unavailable, we will notify you before confirming your order. 

2. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation. 
• During peak periods or special conditions, processing times may be slightly extended, and we will notify customers accordingly. 
• Once the order is shipped, a tracking number and tracking link will be provided via email. 

3. Estimated Delivery Times

• Delivery time varies based on destination and shipping method: 
  • Within Turkey: 1–5 business days. 
  • International Orders (including Arab countries): approximately 5–15 business days. 
• These estimates may vary due to customs clearance, local carrier delays, or weather conditions. 

4. Shipping Costs

• Shipping costs are calculated automatically at checkout, based on the destination and delivery method. 
• Free shipping may be offered for orders exceeding a certain amount, as stated on the website. 
• Additional fees may apply for remote or hard-to-reach areas. 

5. Customs and Taxes

• International orders may be subject to customs duties, import taxes, or local fees once the shipment reaches the destination country. 
• The customer is responsible for paying any such charges imposed by local customs authorities. 
• The Company is not responsible for delays caused by customs clearance. 

6. Order Tracking

• Once your order is shipped, you will receive an email or message with a tracking link. 
• You can track your order status at any time through the link or by contacting our customer service team. 

7. Delays or Failed Delivery

• If a delivery fails due to an incorrect address or failure to receive the package, the customer will bear the cost of reshipment. 
• In the event of unexpected delays, we will work with the shipping provider to resolve the issue as quickly as possible. 

8. Lost or Damaged Packages

• All products are carefully packed to ensure safe transit. 
• If your order arrives damaged or incomplete, please contact us within 48 hours of receipt with clear photos of the issue. 
• After verification, we may offer a replacement or refund in accordance with our Return & Refund Policy. 

9. Address Modification

• Address changes can only be made before the order is shipped. 
• Once the package is handed over to the courier, we cannot modify the delivery address. 

Customs Clearance Policy

1. Qatar

• Low Value (LV): Less than 1000 QAR
• High Value (HV): More than 1000 QAR
• Entry Declaration: 20 QAR
• Administrative Fee: 25 QAR
• 5% Customs Duty on shipments with CIF value exceeding 1000 QAR

2. Saudi Arabia

• Less than 1000 SAR: 15 SAR + 15% VAT
• 1000 to 10,000 SAR: 15 SAR + 2.25 SAR + 15% VAT
• More than 10,000 SAR: 15% Customs Duty + 15% VAT + Additional fees up to 500 SAR

3. United Arab Emirates

• Less than 1000 AED: No customs fees
• More than 1000 AED: 5% VAT + 5% Customs Duty

4. Kuwait

• Less than 100 KWD: No customs fees
• More than 100 KWD: 5% Customs Duty + 3.5 KWD fixed fee per shipment

5. Bahrain

• 5% Customs Duty
• 10% VAT on total invoice value

6. Jordan

• Fees determined by Harmonized System (HS) Code
• 16% General Sales Tax (some items exempt)

7. Egypt

• 60% Customs Duty on invoice value + 14% VAT (up to 10kg)
• Additional fees include clearance, inspection, and government approvals

8. United States

• De Minimis Exemption Removal: All shipments are now subject to customs and taxes regardless of their value (the $800 exemption limit is no longer applicable).
• Required Documentation: US Customs relies primarily on the Commercial Invoice, HS Codes, and Bill of Lading.
• Data Accuracy: Any inaccurate or incomplete documentation may lead to shipment delays or penalties.
• Payment Responsibility: Customs duties are to be paid by the buyer.

Contact Us

For any questions or inquiries about shipping or delivery, please contact us at:

WİSDAR NETWORK TEKNOLOJİ VE BİLİŞİM HİZMETLERİ DANIŞMANLIK ANONİM ŞİRKETİ

📍 Address: KAVACIK MAH. FATİH SULTAN MEHMET CAD. TONOĞLU PLAZA NO: 3/4 İSTANBUL – BEYKOZ

🧾 Tax Number: 8140764426

📧 Email: cs@modesthanim.com